FAQs

FAQ

Ordering

1. Simply click on your desired item, add it to your shopping cart and once you are ready, you can proceed to your shopping cart for check out.

2. Currently we only accept payments made via PayPal,

3. We are afraid that we do not allow amendments to be made to your order once it is placed. This will allow us to pack your orders efficiently and to minimize errors.

4. Please note that your orders will be cancelled automatically if payments are not made within the stipulated timeframe.

5. All orders would be automatically cancelled if the payment details are not directed to us within the stipulated time frame.

Shipping

1. Yes, we do provide International Shipping via SingPost.

2. We do not have any stores currently and do not allow self-collection of items at this moment. All parcels will reach you by way of mailing.

DELIVERY AND EXCHANGES

1. Please refer to this page to know more about our shipping options.

2. Please refer to this page to check out our rates.

3. We apologize for sending you an incomplete order. Please contact our Customer Care Team at info@smallqbeads.com and they will get back to you as soon as they can.

4. We ship internationally and will bring your purchases to wherever you are. For shipping rates, please refer to this page.

5. The shipping cost will be calculated at check out. Any excess will be included in the handling fees. Please ensure that you have double checked your order information before check out.

6. All prices are listed in Singapore Dollar. The respective credit card company will convert this into your local currency.

7. Please contact our Customer Care Team at info@smallqbeads.com if you do not receive your tracking details.

8. We apologise if we had sent you a defective item. Please drop an email to our Customer Care Team at info@smallqbeads.com with a snapshot of the defective area/s and they will get back to you as soon as they can.

9. We apologise if we had sent you an incorrect item. Please drop an email to our Customer Care Team at info@smallqbeads.com with a snapshot of the front view of the envelope and they will get back to you as soon as they can.